CANCELLING A POLICY
Q. What do I do if I want to cancel my travel insurance policy?
A. If you are cancelling your policy within 14 days of purchase (cooling off period) and you have not commenced travel, follow the procedures below.
Providing you meet the criteria then your travel insurance refund request will be processed to the original form of payment within 7 working days of receipt of your e-mail.
NON-RECEIPT OF YOUR POLICY DOCUMENTS
Q. I cannot download my policy documents or have not received my confirmation of purchase, what do I do?
If you only require a copy of the policy, you can download a copy from www.ryanairtravelinsurance.com
CHANGING A PURCHASED POLICY
Q. What happens if I want to change my flight booking and I have purchased travel insurance?
A. If you purchased travel insurance during the initial flight booking process or via your local reservations centre:
You can still change your booking online, however if you change your travel times/dates/destinations it is essential that you contact your local Ryanair reservations centre (link to contact numbers) to amend your travel insurance cover/duration. Ryanair is not responsible for any passengers who fail to amend their travel insurance policy details.
If you purchased travel insurance at a later stage via www.ryanairtravelinsurance.com e-mail to ryanair.change@axa-travel-insurance.com requesting your changes. Please ensure you quote your policy number, full name and address and the date you purchased the policy.
PRE-EXISTING MEDICAL CONDITIONS
Q. What is a pre-existing medical condition?
A. It is any medical or mental condition existing prior to your trip and/ or causing pain or physical distress or severely restricting your normal mobility. Please see the policy wording for a full definition.
Q. Does the policy exclude my pre-existing medical conditions?
A. The policy excludes pre-existing medical conditions which are known to you, concerning the health of you, your relatives, your travelling companions or anyone whose ill health would force you to cancel or cut short your trip. This means we will not pay any claim directly or indirectly related to any pre-existing medical condition. You will still have cover for other unrelated conditions.
You may still purchase a policy if one of the persons listed above has a pre-existing condition, but there will be no cover under the Cancellation or Curtailment or Emergency Medical & Other Expenses sections of your policy for any claims relating to the pre-existing medical condition.
RESIDENCY
Q. Who can purchase Ryanair's travel insurance policy?
A. Ryanair together with AXA Travel Insurance sells travel insurance to residents of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Bulgaria, Cyprus, Estonia, Greece, Luxembourg and the United Kingdom. To be considered resident of a country, your main place of residence must be in that country and you must have not lived abroad for more than 6 months in the last year.
We are currently unable to offer travel insurance to residents of any other countries not listed above. However, we strongly recommend that all passengers purchase suitable travel insurance cover.
AGE LIMITS
Q. Is there an age limit on the policies?
A. For UK and Irish residents please consult the policy for specific conditions.
For residents of all other countries, there is no age limit on the policies. However, make sure you have read and understood cover on pre-existing medical conditions.
PARTICIPATION IN SPORTS & LEISURE ACTIVITIES WHILST YOU ARE AWAY
Q. Is there any cover under the policy for any leisure or sports activities I may participate in during my trip?
A. Please refer to the Sports and Other activities Section of the policy for full details of the Sports and Activities that are covered when undertaken on an incidental basis.
PAYMENT PROBLEMS
Q. I am trying to buy my travel insurance policy on the travel insurance website, but it will not accept my debit/credit card, what should I do?
A. During busy periods we sometimes experience a few problems. Please check that your credit/debit card is a card which is accepted. If it is a valid card, please re-try buying the policy. If you continue to be unsuccessful, please contact us by email –
ryanair.card@axa-travel-insurance.com
Q. How do I make a claim?
A. For emergency assistance and advice, please call +371 67 65 2571. We are open 24 hours a day, 365 days a year.
For all other claims, you must e-mail us at LVA@axa-assistance-claims.com to obtain a claim form within 31 days of the incident. For further information on how to claim please see the menu option “How to Claim”.
Q. What should I do if I have a medical emergency while I’m away?
A. For emergency assistance and advice, please call +371 67 65 2571. We are open 24 hours a day, 365 days a year. If you need a doctor, to go to the hospital or return home because of an emergency, we can assist you with advice and making arrangements.
Q. I did not travel on my booked flights and my insurers need me to provide a "No-Show" letter for my claim - How can I obtain this letter from Ryanair?
A. Most insurance companies require a passenger to provide proof from an airline that they did not travel before the claim can be assessed. Ryanair will provide "No-Show" letters to passengers who did not travel on their booked flights. To defray the substantial admin costs associated with processing "No-Show" letters, an administration fee of £17.00/€21.25 is charged.
To order your "No-Show" letter please call your local reservations centre (click here for numbers) where an agent will process your payment and forward your request to our Customer Service Department for the letter to be issued. No-Show letters will be issued within 14 working days upon receipt of payment.
Q. How can I purchase travel insurance?
A. Travel Insurance can be purchased during the initial flight booking process and at any time after you have booked your flight. During the booking process simply complete the country of residence of each passenger, view the policy cover and check the tick box to confirm that each passenger has read, understood and agreed to the Terms and Conditions of their insurance policy, in particular the Conditions and Exclusions relating to all pre-existing medical conditions. To purchase insurance after you have booked please see the following question.
Q. Can I purchase travel insurance after I have made my flight booking?
A. Yes you can providing travel has not commenced. To subsequently purchase travel insurance, click on www.ryanairtravelinsurance.com
You will then need to select your country of residence to proceed to the proper offer.
Q. How can I view a copy of my travel insurance policy?
To view the policy document residents of UK & Ireland:
Policies purchased in 2009 please click the link below;
http://www.primarytravelinsurance.co.uk/goto/ryanair/html/ccstd09.htm
Policies purchased between 01/01/08 and 31/03/09 please click on the link below;
http://www.primarytravelinsurance.co.uk/goto/ryanair/html/ccstd08.htm
Policies purchased in 2007 please click the link below;
http://www.primarytravelinsurance.co.uk/goto/ryanair/html/ccstandard.htm
Policies purchased on or after 05/08/09 by residents of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain and Sweden please click the link below;
http://www.airlineplus.net/files/ati/ryanair/
Policies purchased before 05/08/09 for Austria, Belgium, Germany, Spain, France, Italy, Holland, Poland, Norway, Sweden & Denmark, Portugal, Slovakia, Czech Republic, Finland and Switzerland please click the link below:
http://www.magroup-online.com/doc/RYN/TCs/HTML/
Q. Where can I find my travel insurance policy number?
A. If you booked your travel insurance during your initial flight booking process your unique policy number is located on your e-mail itinerary, next to the passenger name. If you booked your travel insurance directly on www.ryanairtravelinsurance.com you will find your policy number on the documentation sent to your e-mail address.
This service, including all information and offers on this site, is operated by AXA Travel Insurance under the agreement of Ryanair.