FAQ

CANCELLING A POLICY

Q. What do I do if I want to cancel my travel insurance policy?

A. If you are cancelling your policy within 14 days of purchase (cooling off period) and you have not commenced travel, follow the procedures below.

1. If you purchased the policy during the initial flight reservation process then you should send your refund request by e-mail to insurancerefunds@AIRLINEPLUS.com
2. If you purchased the policy on www.airlineplustravelinsurance.com then you should send your refund request to airlineplus.refunds@airsavings.net
3. If you purchased the policy via your local reservations centre, then you should send your refund request by e-mail to insurancerefunds@airlineplus.com.

• Your e-mail/written request MUST include the following information:
• Blue Air Web Booking Reference & flight details
• Full contact address for the booking
• Names and policy number of the passengers who wish to cancel their travel insurance

Providing you meet the criteria then your travel insurance refund request will be processed to the original form of payment within 7 working days of receipt of your e-mail.

NON-RECEIPT OF YOUR POLICY DOCUMENTS

Q. I cannot download my policy documents or have not received my confirmation of purchase, what do I do?

• If you purchased the policy on www.airlineplus.com then you should email us at airlineplus.docs@airsavings.net  requesting your confirmation of purchase to be emailed to you. Please ensure you quote your policy number, date you purchased the policy and email address in your email request.
• If you only require a copy of the policy, you can download a copy from
• www. airlineplus.com/airlineplus/insurance/

CHANGING A PURCHASED POLICY

Q. What happens if I want to change my flight booking and I have purchased travel insurance?

A. If you purchased travel insurance during the initial flight booking process You can still change your booking online, however if you change your travel times/dates/destinations it is essential that you contact Airsavings Customer Care Centre  at customercare@airsavings.net to amend your travel insurance cover/duration. Airlineplus is not responsible for any passengers who fail to amend their travel insurance policy details.
If you purchased travel insurance at a later stage via www.airlineplus.com e-mail to airlineplus.change@airsavings.net  requesting your changes. Please ensure you quote your policy number, full name and address and the date you purchased the policy.
PRE-EXISTING MEDICAL CONDITIONS

Q. What is a pre-existing medical condition?

A. It is any medical or mental condition existing prior to your trip and/ or causing pain or physical distress or severely restricting your normal mobility. Please see the policy wording for a full definition.

Q. Does the policy exclude my pre-existing medical conditions?

A. The policy excludes pre-existing medical conditions which are known to you, concerning the health of you, your relatives, your travelling companions or anyone whose ill health would force you to cancel or cut short your trip. This means we will not pay any claim directly or indirectly related to any pre-existing medical condition. You will still have cover for other unrelated conditions.
You may still purchase a policy if one of the persons listed above has a pre-existing condition, but there will be no cover under the Cancellation or Curtailment or Emergency Medical & Other Expenses sections of your policy for any claims relating to the pre-existing medical condition.

RESIDENCY

Q. Who can purchase Airlineplus’s travel insurance policy?

A. Airlineplus together with SOLID INSURANCE sells travel insurance to residents of Bulgaria, France, Germany, Italy, Poland, Portugal, Romania, Spain, Greece, and the United Kingdom. To be considered resident of a country, your main place of residence must be in that country and you must have not lived abroad for more than 6 months in the last year.
We are currently unable to offer travel insurance to residents of any other countries not listed above. However, we strongly recommend that all passengers purchase suitable travel insurance cover.

AGE LIMITS

Q. Is there an age limit on the policies?

There is no age limit on the policies. However, make sure you have read and understood cover on pre-existing medical conditions.

PARTICIPATION IN SPORTS & LEISURE ACTIVITIES WHILST YOU ARE AWAY

Q. Is there any cover under the policy for any leisure or sports activities I may participate in during my trip?

A. Please refer to the Sports and Other activities Section of the policy for full details of the Sports and Activities that are covered when undertaken on an incidental basis.

PAYMENT PROBLEMS

Q. I am trying to buy my travel insurance policy on the travel insurance website, but it will not accept my debit/credit card, what should I do?

A. During busy periods we sometimes experience a few problems. Please check that your credit/debit card is a card which is accepted. If it is a valid card, please re-try buying the policy. If you continue to be unsuccessful, please contact us by email – airlineplus@airsavings.net

Q. How do I make a claim?

For  claims, you must e-mail us at airlineplusclaims@airsavings.net to obtain a claim form within 28 days of the incident.

Q. What should I do if I have a medical emergency while I’m away?

A. For emergency assistance and advice, please call the number on your policy for Coris International We are open 24 hours a day, 365 days a year.

Q. I did not travel on my booked flights and my insurers need me to provide a "No-Show" letter for my claim - How can I obtain this letter from Airlineplus?

A. To order your "No-Show" letter please call your local reservations centre where an agent will process your payment and forward your request to our Customer Service Department for the letter to be issued. No-Show letters will be issued within 14 working days upon receipt of payment.

Q. How can I purchase travel insurance?

A. Travel Insurance can be purchased during the initial flight booking process and at any time after you have booked your flight. During the booking process simply complete the country of residence of each passenger, view the policy cover and check the tick box to confirm that each passenger has read, understood and agreed to the Terms and Conditions of their insurance policy, in particular the Conditions and Exclusions relating to all pre-existing medical conditions. To purchase insurance after you have booked please see the following question.

Q. Can I purchase travel insurance after I have made my flight booking?

A. Yes you can, Provided you have not commenced your trip. To subsequently purchase travel insurance, click on www. airlineplus.com/airlineplus/insurance/
you will then need to select your country of residence to proceed to the proper offer.

Q. How can I view a copy of my travel insurance policy?

 “You can request a copy of your travel insurance policy, by sending an e mail to: insurance@airsavings.net; In this e mail, please provide to  to us, your first name, last name, e mail address used during the booking process, date of the booking  and date of the trip. You will receive a copy within  24 hours.

Q. Where can I find my travel insurance policy number?

A. If you booked your travel insurance during your initial flight booking process your unique policy number is located on your e-mail itinerary, next to the passenger name. If you booked your travel insurance directly onwww.airlineplus.com you will find your policy number on the documentation sent to your e-mail address.
This service, including all information and offers on this site, is operated by SOLID Insurance under the agreement of Airlineplus.